"We had no information at the police desk. People watching at home on the TV knew more than we did." _ former World Trade Center director Alan Reiss.



"It's a scandal that after laboring for eight years, the city comes up with a plan for incident management that puts into concrete a clearly dysfunctional system. ... It's not worthy of the Boy Scouts, let alone this great city." _ Sept. 11 commission member John Lehman.



"You make it sound like everything was wrong about Sept. 11. I think it's outrageous that you make a statement like that." _ former fire commissoner Thomas Von Essen.



"From the 44th floor, I called 911. They put me on hold. Suddenly, I was on hold. I waited a considerable amount of time, and it happened again. I was on hold. I told the third person, `I'm only telling you this once."' _ 9/11 survivor Brian Clark.



"I wanted to know, not was it preventable ... because how could we know, but were there missed cues, communication breakdowns, that we have to understand as we go forward?" _ Katie Murphy, who lost her brother Charlie in the north tower:



"God help Congress and the administration if for a third time the city is attacked, and more people die, and we're left again with hearings." _ Sept. 11 Commission member Bob Kerrey.



"Everybody's trying to judge who should have, could have, would have. Everybody cooperated and did the best they could have done under the circumstances." _ former Police Commissioner Bernard Kerik.